Terms and Conditions

Introduction

These website Terms and Conditions are applicable to all users of ZenElk at www.zenelk.com. We aim to provide you with a clear and concise Terms & Conditions.

By using this website, you agree to accept all terms and conditions written here and in our Privacy Policy, regardless of the way in which you have accessed the website, or your location. You must not use this website if you disagree with any section of these terms.

You further agree that ZenElk will not be held liable for any damage or misfortune caused or alleged to be caused by the use of the ZenElk website &/or services, or any third party websites or services linked from our blog.

Intellectual property

Nothing in these terms grants you right or licence to use any trade mark, design right, copyright pr information owned or controlled by ZenElk. You are provided limited licence for purposes of viewing the material contained on this website only. This includes, but is not limited to; the ZenElk logo displayed in the menu of the website, page content and blog content.

Copyright

The images and information displayed on ZenElk are for viewing and informational purposes only. ZenElk does not claim ownership or credit to any image which is not copyright material owned by ZenElk. Where appropriate, credit is given to the copyright holder of images. No copyright infringement is intended. If however, you are a copyright owner of an image displayed on ZenElk and wish for the image or information to be changed or removed, we will comply with your request.

Acceptable Use

You also agree to not test the system for vulnerability, breach security/authentication measures or disrupt the system with high loads.

You may not use any website scraper/spider or robot on our website unless written permission has been acknowledged by ZenElk.

Payment and refunds

ZenElk currently utilize Stripe for payments. 

Once you have confirmed your order, we will send you an invoice for a deposit, which will amount to 50% of the order total and is payable within 2 working days. If not paid within 2 days, we will assume you do not require the order and will thus close the order. We will not begin work on your order until the deposit has been paid in full.

Once we complete the work on your project, we expect the remaining 50% of the order total before all coding/content is handed over.

If any payment issues or problems with your order arise, you, or we, are able to rectify the issue through the Stripe platform.

Referral payments

At ZenElk, we run a referral program. When signing up to our referral program you receive a unique code. You are entitled to 10% of the order total as commission for referring a customer to us – it is vital that referred customers use your unique referral code when ordering, otherwise we cannot link a referral to you. 

There are no limits to the number of referrals you send to us. However we reserve the right to cancel our referral program at anytime – any outstanding payments you have will be made, however new orders will not be counted towards your payment. 

You will be paid the first Tuesday of each month via your preferred payment method.

You may not use your unique referral code to order a service for your own benefit. If we find out that this has occurred, you will be charged the difference on the final order total.

Hosting

Our website packages include free, fast hosting, capped at 45,000 unique users per month and valid for 1 year from the time your site is set live. If/when your website traffic approaches 45,000, we will provide you with upgrade options or assist you in moving your site to other hosting you desire. If you do not wish to upgrade, we can keep your website on the same hosting account, however there will be a monthly fee (price will vary depending on your website traffic). 

Warranty

ZenElk are not liable for any damage or misfortune caused or alleged to be caused from the use of our services. We provide no claim or warranty that; 1. Our service meets your requirements.  2. Your website remains error free for life  and 3. If errors do occur, we cannot provide guarantee that they are covered by our 1 year free support. However we aim to provide a top quality service that meets all of your expectations which ideally has no errors.

Governing Law

These terms will be governed by English law. Users which access the website from another country may have laws which require their country’s laws to be used, if necessary.

Changes

From time to time, we may update these terms and conditions. Please check the “last updated” date at the bottom of this page.

Contact & Complaints

For any queries or complaints regarding anything on this website which you are unsure about or require help with, please email [email protected] and we will endeavour to respond at our earliest opportunity.

Last update: 24/October/2019

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