Privacy Policy


This website Privacy Policy is applicable to all users of Zenelk at At Zenelk, we are committed to protecting and respecting your privacy.

We endeavour to provide you with a simple and understandable privacy policy.

Due to data protection laws, you may request all of your personal information to view and amend. At Zenelk, we do not store any personal information about you unless you have made an order for one of our services.

If you have made an order but would like your information deleted, please email to be sent all the personal information we hold about you.

Information we collect about you and how it is used (cookies)

We will never sell your personal or contact information to any third-party.

We use cookies in three ways on our website. Third party marketing and analytics software input a small amount of cookie data on the website, along with our own user tracking, in order for us to;

1. Use cookies for analytics of the website; to distinguish you from other users, and to track how the website is browsed. This enables us to see which parts of the website are being used the most and to provide you with a smoother user experience by allowing us the opportunity to update the presentation of our pages. This data is not stored in the website database, however will be stored in our Google analytics account.

2. Use cookie information for marketing purposes. This is to provide us with data which allows us to advertise only to individuals or businesses who would benefit from our services, or to re-target individuals or businesses that have browsed our website. Third party advertising platforms will identify and create an anonymous picture of your online browsing habits through updating cookies on your browser to provide an interest-based advertisement.

3. Respond to on-website conversations/queries via live chat function. Your personal information (email & name) and the chat transcript will be retained by us for 30 days for reference purposes, by which time (after 30 days) it will be automatically deleted.

Cookies are also required to enable general functionality of the website. For example cookies will be used to automatically fill in your contact details when completing a contact form, or remembering your browser cookie preferences.

By using our website, after you have clicked “I understand” on the popup upon first entering the website, you are agreeing to our use of cookies.

To delete or turn off the use of cookies at anytime, you must adjust your internet browser settings.

When you submit a contact form for one of our services, your name and email address will be sent to us in order to reply to queries and orders.

How long your information will be stored

By law, cookies should be deleted at least every twelve months. We will endeavour to delete all emails every 6 months and our online chat feature will retain your data for 30 days.

Legal Basis

There are two legal bases for processing your personal information.

You have consented to us using your personal information when you enter the site and confirm you agree with the cookie policy and when you order a service from us.

You can remove your consent by emailing us or, if you have not made an order from our site, deleting your browser cookies.

We have a legitimate interest in the use of your personal information to improve the layout and performance of our website, marketing our website on other online websites.

Your right to control and access your information

As stated above, it is your right to request, amend or completely erase all of your personal information.

How to raise a complaint or concern

If you have any concerns or queries regarding the privacy policy or your own data stored inourdatabase, please don’t hesitate to contact us.

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