Due to data protection laws, you may request all of your personal information to view and amend. At Zenelk, we do not store any personal information about you unless you have made an order for one of our services.
If you have made an order but would like your information deleted, please email firstname.lastname@example.org to be sent all the personal information we hold about you.
Information we collect about you and how it is used (cookies)
We will never sell your personal or contact information to any third-party.
2. Use cookie information for marketing purposes. This is to provide us with data which allows us to advertise only to individuals or businesses who would benefit from our services, or to re-target individuals or businesses that have browsed our website. Third party advertising platforms will identify and create an anonymous picture of your online browsing habits through updating cookies on your browser to provide an interest-based advertisement.
3. Respond to on-website conversations/queries via live chat function. Your personal information (email & name) and the chat transcript will be retained by us for 30 days for reference purposes, by which time (after 30 days) it will be automatically deleted.
Cookies are also required to enable general functionality of the website. For example cookies will be used to automatically fill in your contact details when completing a contact form, or remembering your browser cookie preferences.
When you submit a contact form for one of our services, your name and email address will be sent to us in order to reply to queries and orders.
How long your information will be stored
By law, cookies should be deleted at least every twelve months. We will endeavour to delete all emails every 6 months and our online chat feature will retain your data for 30 days.
There are two legal bases for processing your personal information.
You can remove your consent by emailing us or, if you have not made an order from our site, deleting your browser cookies.
We have a legitimate interest in the use of your personal information to improve the layout and performance of our website, marketing our website on other online websites.
Your right to control and access your information
As stated above, it is your right to request, amend or completely erase all of your personal information.
How to raise a complaint or concern